Delivery, Returns and Refund policy
Delivery
How much is delivery? Delivery is included free of charge to mainland UK. Please ask us for oversea options.
What is the delivery period? We aim to dispatch all orders placed before 12pm on the same day (dependent on stock availability).
Delivery to UK mainland should take up to 4 working days, but occasionally delays can occur and cause the time frame to extend beyond this. We do not guarantee delivery on a certain date, and the delivery timeframe displayed on our product pages should be used as a guide only.
Deliveries to offshore UK and Ireland can take up to 7 days. For overseas orders, please check the delivery time with us when placing your order as it varies by country and region.
What is the delivery process? We will email you on the day of dispatch with consignment and courier details, as well as details on how to manage the process.
The couriers are unable to provide an estimated delivery time. If you are going to be out on the day of delivery you can request for your order to be left in a safe place, either by entering your safe location into the delivery instructions whilst placing your order, or by calling the courier after you have received your dispatch email. If having read our instructions and spoken with the courier you would like any further assistance please contact us.
Can I collect? Yes, by appointment only please. Please check product (and staff) availability before you set off.
Do I have to be at home to receive the goods? A signature from a responsible person is required as proof of delivery by our courier unless you have left instructions for the goods to be left unattended – The courier will leave a card requesting you contact them if they go to deliver and find no one in. Delivery can then be attempted again. Please note neither the courier nor Henchman will cover the cost of re-attempting delivery more than twice following the initial attempt, or for goods lost having been requested left unattended.
Can I request the goods left unattended? Yes, you can request for your order to be left in a safe place, either by entering your safe location into the delivery instructions whilst placing your order, or by calling the courier after you have received your dispatch email. Customers requesting goods left unattended do so at their own risk, and your goods will not be insured against theft or damage.
Kindly inform us if the courier leaves goods unattended and unsigned without your written request.
Delivery Problems - Please contact us if you have any problems. We are here to help.
Returns
Free return or exchange
We hope you love your new Henchman product. In fact we’re so confident that you will love your purchase, that if you have ordered the wrong size or you’re unhappy with your product for any reason, you can return or exchange the product for FREE.
We are happy to refund or exchange any unused items returned within 14 days of delivery. Please return any items with the original packaging, labels and in a re-saleable condition. This is in addition to and does not affect your customer rights. For more information see our terms and conditions.
We will accept returns within 30 days of delivery, however after 14 days returns will be charged at £45 inc VAT.
How?
If you are unhappy with your product, give our friendly customer team a call and tell us why. We will arrange a collection on day convenient for you. And once it arrives back to us, the refund will be processed. Please allow up to 10 days for us to process the refund.
For full terms and conditions, please click here (henchman.co.uk/terms-conditions)
Reasons for returning
- Damaged
- Unwanted
- Didn’t meet customers expectations
- Wrong size
- Wrong item delivered yes ordered no
- Product didn’t match description
- Purchased as an unwanted gift