Henchman hits the Heights in Brightpearl Lightning 50
The Henchman team is proud to announce that we’ve been named as one of the fastest growing UK e-commerce brands in the Brightpearl Lightning 50 sponsored by Trustpilot.
To be recognised as one of the top 50 fastest-growing companies in the UK is a real honour. It is a reward for the effort we put into providing market-leading ladders and amazing service. And none of it would be possible without our loyal customers.
Researchers from retail operating system Brightpearl tracked growth rates for hundreds of companies across England, Wales, Scotland and Northern Ireland during 2019-2020. Henchman is ranked at 31, appearing above many other well-known online brands including Biscuiteers, Fairfax and Favor and the Craft Gin Club.
Keeping our customers safe with Henchman ladders and platforms
It is estimated that over three million new people discovered the delights of gardening in lockdown and our phenominal team was on hand to give advice and help keep them safe whilst working at height on uneven or soft terrain.
To fulfil such an increase in demand during 2019-2020 is a real accomplishment. It’s down to our high-quality range of Henchman garden ladders and the confidence they give our customers when working at height on unstable ground. Our website is full of guidance for homeowners and professionals, and our personalised telephone service has helped customers find the products they need.
Our Commercial Director Owen Simpson says, “We are delighted to have made the Brightpearl Lightning 50. It has been very much a team effort with everyone pulling together to meet the huge volume of orders we received – and are still getting- over the past 12 months.
“Brand new gardeners often don’t know what equipment they need. The internet is a great way to shop, but for the novice gardener it can be hard to choose the most appropriate tools. When it comes to ladders, the number one priority is choosing the safest ladder for your garden and the type of tasks you plan to tackle, particularly if you are working at height on uneven ground.
“Our customer service team is now handling 2-3 times as many calls as pre-lockdown. We have recruited more staff and developed a ‘find a ladder for you’ selector tool on our website to assist those who prefer to buy online. Safety is our number one priority, so it is very re-assuring for us that we have the opportunity to speak to new and experienced gardeners in person. Whether people are working in the garden or carrying out DIY tasks in the home, choosing the correct ladder is key to keeping safe.
“We have found that often people go onto the website, have a look at the ladders and then call us to confirm they are looking at the right size of tripod ladder or hi-step platform ladder, giving us, for example, the height of the tree or hedge they are looking to prune. Our highly trained staff are far more than just call handlers, their in-depth knowledge ensures that customers get the best possible technical advice.”
Our Henchman ladders are designed by a dedicated team in the UK. We've specialised in developing safety ladders and platforms for over 25 years and enjoy a 4.9 -star Trustpilot customer rating. We’ve become leading ladder suppliers for anyone working on uneven terrain. Our tripod ladder design consists of adjustable legs and wide platforms and steps, ideal for keeping safe when working at height.
There is a Henchman safety ladder for every job from pruning a domestic hedge to trimming five-metre-tall topiary sculpture, to the never-ending work of the professionals. Henchman customers include landscape gardeners, the general public, several Royal households, country estates and a host of other organisations ranging from the National Trust, the RHS, to schools, councils and sculpture parks. Henchman ladders are also used by Historic England on its training courses.
Henchman: Helping Our Customers Reach New Heights For Over 20 Years
We just want to say a huge thank you to our customers for their support over the past few years. We can't wait to continue our growth and meet our customers' evolving needs.
To find out more about our ladders and garden accessories, browse our product selection online or get in touch today by 03333 444 229 or by making an enquiry. Have a specific project in mind? Try our Find a Ladder tool to find the right ladder for your gardening or DIY project.
For all media enquiries, please contact the office on marketing@henchman.co.uk.
